Moving in
When you accept an offer of an SFA home you should arrange a ‘move in’ appointment using the e-1132 system.
At the agreed date and time, a Pinnacle Housing Officer will meet you at the home and show you around.
They will give you the opportunity to:
- familiarise yourself with your new home, its fixtures, fittings and appliances
- read electricity/gas meters and measure levels in oil tanks
- take possession of the keys
- identify who is responsible for any repair or maintenance queries
- confirm that there is a valid Gas Safety Certificate in the SFA
- complete and sign the move in documentation
You are required to inspect the home to ensure it meets the Move In standard as outlined on the Pinnacle website, signing to agree or otherwise that this standard has been met.
You can give your spouse/civil partner, or a service colleague written authority (known as a ‘Proxy certificate’) to sign the inventory on your behalf if you are unable to attend the ‘move in’ appointment. Please note that the ‘move in’ can only take place during normal working hours.
If you are moving from one SFA home (not substitute SFA) to another, you have 2 weeks to hand it back, provided you do so within this time you will only be charged for one home. If you exceed this period you may be charged for both properties.
Housing Guide
Service personnel and their families moving into their SFA home should read the guides available on the Pinnacle website, which contains important information about the services offered and your responsibilities.
You will also be provided with a copy of the SFA 14 day observation report by Pinnacle at your Move In.
Moving out
Moving home can be a very busy and stressful time, so we want to make your move as easy and stress free for you and your family as possible.
Visit the Pinnacle website for details on moving out of your UK SFA home and arranging a pre move out appointment.
Pre-move-out appointments
We encourage families to book your Pre-Move-Out (PMO) appointment at least one calendar month before your potential Move-Out date. This will allow sufficient time to prepare your home to the Move-Out standard. It will also help to ensure that the Housing Officer can identify any potential works that need to take place in your home before a new family move in. The booking of PMO appointments is predominantly via the e-1132 system on a self-serve basis. We thank you for your co-operation.
Move out
Your move out will be attended by a Pinnacle Housing Officer who will inspect your home to determine if it meets the agreed move out standard.
If the standard is not satisfactory and there are deficiencies or damages that are not considered to be fair wear and tear, or you have failed to clean the property properly, a charge will be raised by the Housing Officer.
An appropriate Joint Personnel Administration (JPA) action will be taken by the Pinnacle Home Services team to cease accommodation charges on that property from the date of your move out.
Removal services
Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS).