Mears Group Limited manage Substitute Service Family Accommodation (SSFA) and Substitute Single Service Accommodation (SSSA).
For reporting faults to substitute homes, you can call 0800 032 4547 or email repairs.enquiry@mearsgroup.co.uk
The phone line is open Monday to Friday from 8:30 am to 5:00pm (except bank holidays).
Emergency repairs outside office hours including weekends and bank holidays you can telephone Mears Emergency Contact Centre on 0800 032 4547.
Private Finance Initiative housing
The telephone numbers for reporting faults to PFI housing are:
- Cosford/Shawbury PFI – Market Drayton, Donnington Wood, Telford: 0345 111 0000 (office hours) or 0845 0500 900 (out of hours)
- Wattisham PFI – Pinewood, Thorington Park, Ipswich, Redhill, Aldham Mill Hill, Hadleigh: 0203 603 9472
- Yeovilton PFI – Broadsword Park, Ilchester, Yeovil: 0300 777 7837
- Portsmouth PFI – Emerson’s Green (Bristol), Long Ashton (Bristol), Stoke Park (Bristol), Paxcroft Mead (Trowbridge), Trowbridge, Seafield Park (Fareham): 01275 378 481
- Portsmouth 2 PFI – HMS Daedalus (Lee on Solent): 01275 378 481
- Lossiemouth PFI – Lossiemouth, Elgin: 0800 917 8732
- Central Scotland PFI – Paisley, Dreghorn and Longstone (Edinburgh): 0800 288 8771
For reporting faults to leased properties and Bulk Lease Hires:
- Bardney (Nr Coningsby, Lincolnshire): 0800 027 2057
- Ashford: 0800 988 2433
- Brecon, includes Honddu Court: 0800 988 2433
- Brize Norton, includes Carterton/Witney/North Leigh: 0800 988 2433
- Darlington, includes West Park/Devonshire Court: 0800 988 2433
- Dover, Whitfield: 0800 988 2433
- Folkstone: 0800 988 2433
- Gloucester – includes Tewkesbury, Kingsway, Hucclecote: 0800 988 2433
- Hawkinge: 0800 988 2433
- Leeming Bar (North Yorks): 0300 555 5561
- Salisbury includes Amesbury, east Anton, Tidworth, Andover, Saxon Rise, Collingbourne, Archers Gate, Saxon Gate: 0800 988 2433
- York, Accomb: 0800 988 2433
- Nuneaton: 0800 988 2433
Mears Group Limited
For reporting faults to substitute homes, you can telephone 0800 032 4547 or email:
