When you accept an offer of SFA, you should arrange a Move-in appointment using the e-1132 system. 

At the agreed date and time, a Pinnacle Housing Officer will meet you at the home and show you around. 

They will give you the opportunity to: 

• Familiarise yourself with your new home, its fixtures, fittings and appliances 
• Read electricity/gas meters and measure levels in oil tanks 
• Take possession of the keys
• Identify who is responsible for any repair or maintenance queries 
• Confirm that there is a valid Gas Safety Certificate in the SFA 
• Complete and sign the Move-in documentation 

You are required to inspect the home to ensure it meets the Move-in standard as outlined on the Pinnacle website, signing to agree or otherwise that this standard has been met. 

You can give your spouse/civil partner, or a service colleague written authority (known as a ‘Proxy certificate’) to sign the inventory on your behalf if you are unable to attend the Move-in appointment. Please note that the Move-in can only take place during normal working hours.  If you are moving from one SFA (not substitute SFA) to another, you have two weeks to hand it back, provided you do so within this time, you will only be charged for one home. If you exceed this period, you may be charged for both properties. 

Housing guide

When moving into your SFA you should read the guides available on the Pinnacle website, which contain important information about the services offered and your responsibilities. 

You will also be provided with a copy of the SFA 14 day observation report by Pinnacle at your Move-in.