We work with our suppliers to provide the highest possible standard of service to Service personnel and families who live in SFA and Substitute Service Family Accommodation (SSFA) homes in the UK.

On occasion when those standards are not met through either significant defect(s) at Move-in and/or missed appointments, our suppliers will recognise this by paying compensation, through either cash or high street vouchers, to offset any inconvenience caused.

You may be entitled to compensation if you have experienced:

• Missed appointments
• Incorrect tradesperson
• Failed Move-in
• Total loss of heating/cooking facilities
• Hotel subsistence

To claim for compensation, you must submit your request within 28 days of the date the issue occurred.

Further details about compensation and how to claim are published on Pinnacle’s website.