As part of our commitment to modernise outdated policies and give Service families more freedoms, we’re introducing a new Defence Homes Colour Palette. We understand that being able to personalise your home is important. Whilst previously all walls had to be returned to magnolia or white before moving out, our new colour palette offers a

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As part of our commitment to improve our accommodation service officer, we promised a revised and streamlined complaints process in the SFA Consumer Charter, shortening the process to two stages, in line with industry best practice.   In collaboration with Chief of Defence People Accommodation team, changes have been made to the complaints process outlined

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We understand that being able to personalise your home is important and as part of our Consumer Charter, DIO is committed to modernising our policies to give Service families more freedoms to improve their homes. As part of this, we’re highlighting how temporary enhancements can help military families make their home feel more comfortable and

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The specification to which homes are prepared for move-in has now been revised. This follows changes to the specification that were made last year. One of the commitments of the Consumer Charter to improve SFA (announced in April 2025), is to provide amore robust move-in standard so that you can have confidence that the home

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