The CAAS for SFA is the method of setting charges in the UK and overseas. It replaces the 4 Tier Grading (4TG) System (except for Germany). CAAS is a fairer and less subjective system than the 4TG System, and ensures that charges for SFA are set in accordance with modern, nationally recognised standards, utilising the Ministry of Housing, Communities and Local Government Decent Homes Standard. Where charges increase there will be transitional protection that will set a maximum cap for the increase in any single year.
CAAS charges
The CAAS ensures charging in Scotland, Northern Ireland and Wales is in line with England by including a location assessment based on access to local services. This delivers a fairer application of the UK Location Factor to all SFA across the UK.
If you have a standard query about your pay in connection with SFA charges, please contact the Pinnacle Service Centre on 0800 031 8628, providing full details, such as your service number, about why you believe that charges have been applied incorrectly so this can be investigated.
CAAS challenges
CAAS challenges are handled in two stages and are separate from the SFA complaints process.
If you wish to challenge or appeal against your charge as a result of the CAAS, the correct procedure is set out on the CAAS challenges page on the Defence Intranet.
Full details on ‘grade for charge’ are available in:
JSP 464: tri-service accommodation regulations (TSARs)
Substitute Accommodation
Once in possession of a Non-Availability Certificate (NAC) you will be able to advance your e-1132 or E1154 application to the DIO Substitute Accommodation team.
Access the E1154 form, when logged on to the Defence Intranet
For E1154 applications, when all parts have been completed please email your form to DIORDAccn-SubAccn@mod.gov.uk.
Your application will then be sent to the substitute accommodation contractor (Mears Group).
Mears Group provide and manage all substitute accommodation for both Substitute Service Family Accommodation (SSFA) and Single Service Substitute Accommodation (SSSA), including repairs and maintenance.
Service personnel occupying a substitute accommodation property should contact Mears for all occupation queries including out of hours emergencies on the following telephone number 0800 032 4547.
The phone line is open Monday to Friday from 8:30 am to 5:00pm (except bank holidays).
Alternatively you can email resident.enquiry@mearsgroup.co.uk
Further information about substitute accommodation is available on the Defence Intranet. This includes temporary accommodation if the required by date is not met, expenses claims and claim form, payment of bills and a frequently asked questions guide.
Access further information when logged on to the Defence Intranet.
