Charges for SFA are set by the Armed Forces Pay Review Body. The current SFA charges are available on the Defence Intranet. 

Pay queries

If you have a standard query about your pay in connection with SFA charges, please contact the Pinnacle Service Centre on 0800 031 8628, providing full details about why you believe that charges have been applied incorrectly so this can be investigated. Remember to include your Service Number.

Charges for damages to SFA

When you move out of UK SFA or SSFA, you may be liable for charges if you have failed to prepare the property to the correct standard or cleanliness. 

DIO can take these charges directly from the pay of Serving personnel. Any payments taken depend on the size of the charge and individual monthly income (using the MOD guidelines to ensure that deductions do not exceed a set limit of pay). 

If you believe that you are not responsible for all or part of the charges, or that the damage is the result of fair wear and tear, you can dispute the charge raised using the stage 1 disputed charges form. 

If you disagree with the Stage 1 decision, you may submit a stage 2 dispute to the appropriate DIO Accommodation Manager responsible for the property using the stage 2 disputed charges form. 

Full details on moving out of your SFA and recoveries from pay are available in: 

JSP 754: Recoveries from pay (available on the Defence Intranet only) 

JSP 464: Tri-Service accommodation regulations (TSARs) Part 1