In collaboration with Pinnacle, we are pleased to update you that Housing Officer contact information is now widely available; making it easier than ever to find out who your local Housing Officer is. 

A full list of Pinnacle’s Housing Officers (including a name and direct telephone number) is available on the Pinnacle website. Alternatively, Personnel and families can call the National Service Centre on 0800 031 8628 (option 4) to get your Housing Officer’s name and contact details over the phone if you wish, ensuring you can contact your Housing Officer when you need advice about your SFA.  

If you would like to find out more about the role of a Housing Officer and how they can help Service families, you can check read more here. 

This is in support of the SFA Consumer Charter commitment to provide families with better and clearer communication, including a named Housing Officer for every service family who can be contacted about housing related queries. Progress is underway for the remaining commitments which are due to be in place by December 2025.