Year: 2025
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Patch Hacks: Giving magnolia its marching orders
As part of our commitment to modernise outdated policies and give Service families more freedoms, we’re introducing a new Defence Homes Colour Palette. We understand that being able to personalise your home is important. Whilst previously all walls had to be returned to magnolia or white before moving out, our new colour palette offers a
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Families First Newsletter – 25 September 2025
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New complaints process (UK SFA)
As part of our commitment to improve our accommodation service officer, we promised a revised and streamlined complaints process in the SFA Consumer Charter, shortening the process to two stages, in line with industry best practice. In collaboration with Chief of Defence People Accommodation team, changes have been made to the complaints process outlined
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Patch Hacks: Supporting Military Families to personalise their SFA
We understand that being able to personalise your home is important and as part of our Consumer Charter, DIO is committed to modernising our policies to give Service families more freedoms to improve their homes. As part of this, we’re highlighting how temporary enhancements can help military families make their home feel more comfortable and
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Giving greater freedoms to families in SFA
As part of our commitment to modernise outdated policies and give Service families more freedoms, we are making it easier to own pets and run businesses from SFA. We know that pets are a big part of family life and can be especially important for military families, whose partner or parent may be away for
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Families First Newsletter – 1 August 2025
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FAMCAS results show steady improvements for Service Families
The results of the 2025 Tri-service Families Continuous Annual Survey (FAMCAS) show a steady increase of satisfaction with accommodation services. The survey, which captures information on the attitudes and experiences of Service families, includes the following results: This steady increase in satisfaction is an encouraging sign that Service Families are starting to experience the improvements
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A named Housing Officer for every Service family
In collaboration with Pinnacle, we are pleased to update you that Housing Officer contact information is now widely available; making it easier than ever to find out who your local Housing Officer is. A full list of Pinnacle’s Housing Officers (including a name and direct telephone number) is available on the Pinnacle website. Alternatively, Personnel
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Families First Newsletter – 27 June 2025
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Revised move-in and move-out specification
The specification to which homes are prepared for move-in has now been revised. This follows changes to the specification that were made last year. One of the commitments of the Consumer Charter to improve SFA (announced in April 2025), is to provide amore robust move-in standard so that you can have confidence that the home