The results of the 2025 Tri-service Families Continuous Annual Survey (FAMCAS) show a steady increase of satisfaction with accommodation services. 

The survey, which captures information on the attitudes and experiences of Service families, includes the following results: 

• Over half of Service families (51%) are satisfied with the overall standard of SFA/SSFA, an increase from 47% in 2024.
• Satisfaction with the response rate for repairs is now 36%, an increase of 10% since last year.
• Satisfaction with the quality of repairs has also increased to 33% from 26% in 2024.

This steady increase in satisfaction is an encouraging sign that Service Families are starting to experience the improvements that DIO and its suppliers are making in the delivery of accommodation services. We will continue to work to improve the SFA experience for Service Families. 

In April, we shared our Consumer Charter, which sets out a list of commitments we intend to make by the end of 2025 to improve our accommodation service offer to you. We are making progress against these commitments, including the recent publication of Housing Officer contact information. This ensures that everyone living in SFA can find out who their Housing Officer is for help with their housing related queries.

You can find more information on the 2025 FAMCAS results on the gov.uk website.